Privacy Policy.

Repario Ltd
139 Anson Road
London, NW2 4AH
United Kingdom

Email: info@reparioservices.co.uk
Phone: 020 3925 0539

We collect personal data that you provide to us when you book a repair, contact us, or use our website. This may include:

• Full name and contact details (phone number, email address, postal address)
• Details of the appliance requiring repair (brand, model, fault description)
• Property access information (e.g. concierge details, key safe codes)
• Payment information (processed securely via third-party payment processors)
• Communications you have with us (calls, emails, messages)
• Technical data such as IP address, browser type and device information when visiting our website

We use your personal data on the following lawful bases:

• Performance of a contract— to schedule, carry out and invoice for repair services
• Legitimate interests— to manage our business, improve our services, and communicate with you about your repair
• Legal obligation— to keep records required by HMRC and other regulators
• Consent— for marketing communications, where you have opted in

We do not sell your personal data. We share it only when necessary, including with:

• Our engineers and authorised subcontractors carrying out your repair
• Parts suppliers (where required to source replacement components)
• Payment processors and accounting providers
• IT providers and hosting services (e.g. Vercel)
• Regulators, law enforcement or other authorities where legally required

All third parties are required to keep your information secure and use it only for the purposes for which we share it.

We keep your personal data only for as long as necessary:

• Repair records and warranty data: 6 years (in line with HMRC requirements and to honour our 12-month warranty)
• Marketing data: until you unsubscribe
• Website analytics: up to 26 months

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (the “right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please email info@reparioservices.co.uk.

Our website uses essential cookies to function correctly and may use analytics cookies to help us understand how visitors use the site. You can control cookies through your browser settings. By continuing to use our website, you consent to the use of cookies as described.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated “last updated” date.

For any questions about this Privacy Policy or how we handle your data, please contact us at info@reparioservices.co.uk or call 020 3925 0539.