Terms & Conditions.

• “Service” means the repair, diagnosis, maintenance or installation of domestic or commercial appliances.
• “Engineer” means a Repario Ltd employee or authorised subcontractor engaged to carry out a Service on our behalf. Repario Ltd remains fully responsible for the quality and standard of all work, whether carried out by an employee or subcontractor.
• “Callout”means the engineer attending the Customer's premises.
• “Parts” means any components supplied or fitted as part of the Service.
• “Confirmed Appointment” means a booking acknowledged by us in writing (by email or SMS) or verbally by telephone.

We provide repair, diagnosis and maintenance services for the following appliance categories: washing machines, tumble dryers, washer-dryers, refrigerators, freezers, fridge-freezers (including American-style and integrated units), wine coolers, single and double ovens, range cookers, freestanding cookers, gas hobs, electric hobs, induction hobs, extractor hoods, dishwashers and microwaves.

Please note: we do not offer fridge re-gassing services.

Our engineers are trained and equipped to repair appliances from the following manufacturers:

Admiral, Amana, Amica, Ariston, Asko, Atag, Bauknecht, Baumatic, Belling, Blomberg, Brandt, Britannia, Bush, Candy, Cannon, CDA, Coolzone, Creda, Currys Essentials, Daewoo, De Dietrich, Delonghi, Diplomat, Dyson, Ebac, Elba, Electra, Elica, Fagor, Fisher and Paykel, Fridgemaster, Foster, Gaggenau, Haier, Hisense, Hoover, Hygena, IKEA, John Lewis, Lamona, Liebherr, Logik, Maytag, Neff, New World, Panasonic, Rangemaster, Smeg, Stoves, Sub Zero, Swan, Teka, Tricity Bendix, Zerowatt.

If your brand is not listed above, please contact us — in many cases we are still able to assist or source the necessary parts.

Coverage area: we operate across all of London, including all 32 London boroughs and the City of London:

• Central London: City of London, Camden, Islington, Kensington & Chelsea, Lambeth, Southwark, Westminster.
• East London: Barking & Dagenham, Bexley, Hackney, Havering, Newham, Redbridge, Tower Hamlets, Waltham Forest.
• North London: Barnet, Enfield, Haringey.
• South London: Bromley, Croydon, Greenwich, Lewisham, Merton, Sutton, Wandsworth.
• West London: Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Kingston upon Thames, Richmond upon Thames.

Bookings outside Greater London may be accepted at our discretion and may be subject to additional travel charges, which will be communicated to the Customer before the appointment is confirmed.

A booking is confirmed once we acknowledge it in writing (by email or SMS) or verbally over the phone. These Terms apply from the moment a booking is confirmed. A copy of these Terms is available at https://reparioservices.co.uk/terms-and-conditions and will be provided to the Customer upon request.

Quotations given before diagnosis are estimates only and may change once the engineer has inspected the appliance. A fixed quote will be provided where possible after on-site diagnosis. Repairs will only proceed with your authorisation.

Only agreements made in writing by an authorised Repario Ltd representative are binding on us. Verbal representations made during telephone calls or on-site visits do not constitute additional commitments unless confirmed in writing.

All prices are in pounds sterling (GBP) and inclusive of VAT where applicable.

• A diagnostic / callout fee applies per visit and will be communicated before the engineer attends. This fee is non-refundable once a Confirmed Appointment has been made, except where Repario Ltd cancels the appointment.
• Parts are priced separately and will be quoted and agreed with the Customer before fitting.
• Payment is due upon completion of the repair, unless agreed otherwise in writing.
• We accept card, bank transfer and approved B2B credit accounts.
• Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Where a repair requires the simultaneous attendance of two or more engineers (for example, repairs to a stacked or built-in appliance that cannot be safely accessed by one person), a supplemental charge will apply in addition to the standard labour fee. This will be agreed with the Customer before the visit proceeds.
• Where payment is not received by the due date, Repario Ltd reserves the right to charge interest on the outstanding amount at a rate of 20% per year, calculated on a daily basis from the due date until the date of actual payment.

The Customer agrees to:

• Provide safe and reasonable access to the appliance at the agreed appointment time.
• Ensure the work area is safe and free from hazards.
• Provide accurate information about the appliance and the fault.
• Be present (or arrange a responsible adult to be present) for the duration of the appointment.
• Disconnect the appliance if requested by the engineer.
• Inform us of any pre-existing damage or faults to the appliance or surrounding property before the engineer commences work.

If the engineer attends the agreed address at the confirmed appointment time and is unable to gain access, or the Customer or responsible adult is not present, the callout fee will be charged in full and no refund will be issued.

Repario Ltd will make reasonable attempts to contact the Customer on the day of the appointment. If contact cannot be made within 20 minutes of arrival, the engineer may leave and the failed visit charge will apply.

Under the Consumer Rights Act 2015, we will perform the Service with reasonable care and skill, within a reasonable time, and at a reasonable price (where not agreed in advance). All engineers are appropriately qualified and insured.

Before commencing any repair, our engineer will assess the condition of the appliance and note any pre-existing damage. This helps ensure that any subsequent disputes about damage can be resolved fairly.

If during the visit the fault is found to be the result of misuse, neglect, poor installation, or the appliance type or fault was not accurately described at the time of booking, Repario Ltd reserves the right to charge the Customer the full standard labour rate regardless of whether a repair is carried out.

Some repairs may be carried out by an authorised subcontractor working on behalf of Repario Ltd. Where this is the case, we will inform you at the time of booking or as soon as reasonably practicable. Repario Ltd remains fully liable for all work carried out under these Terms, regardless of whether it is performed by an employee or a subcontractor.

All Parts supplied are new unless explicitly stated otherwise. Manufacturer warranties on Parts are passed to the Customer where applicable.

Our 12-Month Warranty covers the original repair (parts and labour) for a period of 12 months from the date of completion. The warranty does not cover:

• Faults unrelated to the original repair.
• Damage caused by misuse, accidents or external causes including power surges or water damage.
• Wear and tear or cosmetic damage.
• Any work carried out on the appliance by anyone other than a Repario Ltd engineer following our repair. If the appliance is worked on by a third party after our repair, the warranty will be void in its entirety.

In the event of a warranty dispute, Repario Ltd reserves the right to inspect the appliance to determine whether the fault falls within the scope of the original repair. We will aim to complete this inspection within 5 working days of a warranty claim being raised.

The 12-Month Warranty will also become invalid if the appliance is moved to a different address from the one at which the original repair was carried out, unless Repario Ltd has been notified and has agreed in writing that the warranty will continue to apply at the new address.

Full warranty terms are available on our Warranty page.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an off-premises contract within 14 days without giving a reason.

Where you request the Service to begin within the 14-day cancellation period, you acknowledge that your right to a full refund may be affected. In such cases, you may be charged for the callout fee and any work completed up to the point of cancellation, but not for work not yet performed.

We ask for at least 4 hours' notice to reschedule or cancel a Confirmed Appointment. If you cancel with less than 4 hours' notice and have requested the Service to begin within the 14-day cancellation period, the callout fee will be retained. If you cancel with more than 4 hours' notice and the Service has not commenced, any callout fee paid will be refunded in full.

Where no callout fee has been paid but you cancel with less than 4 hours' notice, or where the engineer attends and is unable to access the premises, a cancellation or failed visit charge of £20.00 will apply and will be invoiced to you.

If Repario Ltd cancels a Confirmed Appointment, we will notify you as soon as possible and any callout fee paid will be refunded in full. We will offer an alternative appointment at no additional charge.

Nothing in these Terms limits our liability for death, personal injury, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, our total liability under these Terms is limited to the price paid by the Customer for the Service in question.

We are not liable for any indirect, consequential or economic loss, including loss of profit, data or business interruption.

We hold full public liability insurance cover for the work we carry out.

Any damage to the appliance or surrounding property that the Customer believes was caused by the engineer during the visit must be reported to the engineer at the time of the visit, or to Repario Ltd within 24 hours of the visit being completed. Claims for damage reported after this period may not be accepted.

Repario Ltd collects and processes personal data (including your name, address, contact details and appliance information) for the purposes of providing our Services, communicating with you about your booking, and fulfilling our legal obligations.

We will not sell or share your personal data with third parties except where necessary to carry out the repair (for example, sharing details with a subcontractor or parts supplier). Your data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Full details of how we collect, store and use your data are set out in our Privacy Policy, available at https://reparioservices.co.uk/privacy-policy. To exercise your data rights or raise a privacy concern, please contact us at info@reparioservices.co.uk.

If you are unhappy with any part of our Service, please contact us at info@reparioservices.co.uk or call 020 3925 0539. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.

If we cannot resolve your complaint, you may have the right to refer it to an Alternative Dispute Resolution (ADR) provider or to the courts.

We are not liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, strikes, supplier delays, or government action.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these Terms, please contact us:

• Email: info@reparioservices.co.uk
• Phone: 020 3925 0539
• Address: 139 Anson Road, London, NW2 4AH
• Company No.: 16606001

Repario Ltd — Registered in England and Wales — 139 Anson Road, London, NW2 4AH